Next-Generation Customer Solutions

Delivering Unified Communications for Your Contact Centre
Enhanced Efficiency through Queue Management

Solutions » Aspect Call Centre Solution
Aspect Call Centre Solution

Aspect Call Centre Solution

Aspect customer contact and workforce optimization software can enhance business processes throughout your organization by incorporating unified communications (UC), collaboration and other Enterprise 2.0 technologies. Our UC applications for customer contact are built on feature-rich, high-availability, next-generation platforms that fully leverage real-time communications and intelligent workflows, enabling you to maintain best practices while engaging Consumer 2.0 through the channels they expect, including social media and mobile devices.​

 

Specifications

 Product Capabilities  

Seamless Customer Service – delivers the tools for comprehensive call response, coordinated self-service/live service and integrated assistance to enhance the customer experience.

Blended Interaction – unites inbound routing, Internet contact, voice portal, outbound dialing and workforce management using SIP-based VoIP or traditional voice.

Streamlined Collections – automates early-stage collections and enables expert agent engagement for a more effective delinquent account targeting strategy to improve collections results

Productive Workforce – helps you optimize resource utilization so you can service more customers with fewer agents, reduce costs, and improve customer service, sales and collections results.

Optimized Collections – utilizes performance, workforce and campaign management to apply the right resources at the right times to improve collections results

 

 

download center